Privacy Policy

This site is controlled and operated by RDI Associates Limited (referred to in this Privacy Policy as “RDI Associates Limited”, “RDIA”, “we”, “us” “our” or “”.

This Privacy Policy (“Policy”) explains what personally identifiable information is collected and recorded about you during your visit to this site and what we do with that information.  This Policy is incorporated into and forms part of the terms and conditions which apply to your use of the site.  Please read this Policy carefully before submitting any information.


Your consent

By accessing, browsing or otherwise using this site, you agree and consent to the collection, use and disclosure of your personal information as outlined in this policy.  Personal information is any information which identifies you including, for example, your name, email address, contact details etc.


Active information collection

RDIA collects personal information that you voluntarily provide via the site.  For example, when using the Enquiry Form we may ask you to provide your name, address, telephone numbers and email address.  This is not an exhaustive list and we may ask for additional information as relevant from time to time.


Passive Information Collection

As you navigate through the site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as:

  • Internet Protocol (IP) addresses and web logs
  • Cookies


Internet Protocol (IP) Addresses and Web Logs

An IP address is assigned to your computer each time that you access the Internet.  This enables your computer to send and receive data.  Generally, every time you connect to the Internet, your IP address changes.  However, in some circumstances (i.e. with some broadband connections) your IP address is fixed.  A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.

Web log information is non-personal information that is collected by the computer that hosts the site each time you visit.  Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used.  We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved.



A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.


Use of your information

We may use your personal information:

  • to respond to your questions or requests for additional information
  • to provide you with information that you have specifically requested or that we have asked if you would like to receive
  • for internal analysis so that we can better understand how we can improve our site, products and services

In addition we may use your information to inform you from time to time of other products and/or services we offer which we consider may be of interest to you.  If you do not want to receive information in this way then you should leave the relevant checkbox (“Keep in Touch” on the Feedback and Enquiry form) unchecked when we ask for your consent to do this. You may otherwise email us at any time at to indicate that you do not want to receive information in this way from us.


Sharing your information

We may use third parties to perform functions on our behalf in relation to the site and the purposes set out in this policy (for example, website hosting).  Such third parties may be provided with access to your personal information if needed to perform their specific functions, but may not use such information for any other purpose.

It is possible that RDIA could merge with or be acquired by another business or that the operation of the site will be transferred or sub-contracted to another legal entity.  To the extent legally permissible, we may share with, or otherwise transfer your personal information to, the resulting legal entity.

Except as set out above, we will not disclose your personal information to any third party unless:

  • we have informed you about the disclosure when you submitted your information to us and you consented to the disclosure
  • the disclosure is required or permitted by law or by court order



We take reasonable steps to protect your personal information as you visit and use the site and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction.  Unfortunately no data transmission can be guaranteed to be 100% secure.  As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.



Addresses for accounts and payment purposes are stored on secure servers managed by Xero.  Information collected from the use of the site, including personal information, may be stored on secure servers located outside the European Economic Area (“EEA”) in countries whose privacy laws are not as rigorous as those of the EEA.  However, we always take steps to ensure the security of your data.  By using the site, you consent to the transfer of your personal information to countries outside the EEA.  We do not store credit card details nor do we share customer details with any third parties.

Xero’s confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as they are aware.  If you have any question regarding their confidentiality policy, please contact them at:

500 Avebury Boulevard
Milton Keynes
United Kingdom

By using the site, you consent to the transfer of your personal information between RDI Associates Ltd and Xero.


Your Rights

If you would like to access the personally identifiable information we have collected about you via the site, or if you would like to cancel, correct or update your information, you may:

  • email us at
  • contact us by post at: RDI Associates Limited, Unit 9 Sycamore Business Park, Copt Hewick, Near Ripon, North Yorkshire, HG4 5DF.

To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.


Changes to this Policy

We reserve the right to modify this policy at any time.  Changes to this policy will be posted on this site.  Your continued subscription to or use of the site constitutes your acceptance of the policy as revised.  It is your responsibility to review the policy frequently.  Please contact us at if you have any questions about this policy.